Your voice matters.
You have the right to raise questions, concerns or complaints and to be treated respectfully when you do.
Tell me what's working—or what isn't.
Your feedback helps improve services. If something isn't right, you can contact me directly by phone on 0494 199 030 or email jory@southcoastsupport.com.au. You can have a family member, advocate or another trusted person support you in raising a concern.
Raising a complaint will not result in retaliation or an unfair change to your services. You may choose an external complaints pathway instead of contacting me.
Independent complaints option
Contact the NDIS Quality and Safeguards Commission about the quality or safety of NDIS supports, including those provided by unregistered providers.
Changing providers
You have the right to choose your own providers and change services in line with agreed notice arrangements. If you want to move to another Support Coordinator, I can discuss a suitable handover with you and share relevant information with your consent.